Privacy Policy

At Somn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our Shopify store ("Website") or purchase our products. By using our Website or providing personal information to us, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience, process orders, and improve our services. The types of information we collect include:

  • Personal Information: When you make a purchase, create an account, or contact us, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
  • Non-Personal Information: Through cookies, web beacons, and analytics tools, we collect non-personally identifiable data such as your IP address, browser type, device information, and browsing behavior on our Website.

As our store is hosted on Shopify, Shopify may collect and store additional data, such as your purchase history, for operational purposes. Please refer to Shopify's Privacy Policy for more information on how they handle your data.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders, including payment processing, shipping, and delivery.
  • Communicate with you about your order, promotions, and product updates.
  • Improve the functionality of our Shopify store and overall customer experience through analysis of usage trends.
  • Personalize marketing and promotional communications, subject to your consent where required.
  • Comply with legal obligations and prevent fraudulent activity.

3. How Shopify Manages Your Data

As our store is built on the Shopify platform, Shopify collects, processes, and stores customer data on our behalf. Shopify takes steps to ensure that customer data is securely stored and complies with applicable data protection regulations. For detailed information on Shopify’s data handling practices, please see the Shopify Privacy Policy.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your data with trusted third-party providers (e.g., payment processors, shipping companies, marketing platforms) to assist in fulfilling orders and delivering services.
  • Shopify: As our eCommerce platform, Shopify may access your data to provide us with the tools necessary to run our store. Refer to Shopify’s privacy policies for further details.
  • Legal Requirements: We may disclose your personal information to comply with Australian or international legal obligations, such as responding to law enforcement requests or court orders.

5. International Data Transfers

If you are an international customer, your personal information may be transferred to and processed in countries outside your own, including Australia, the United States (where Shopify is based), and other jurisdictions. We take steps to ensure any data transfers comply with applicable data protection laws, and Shopify implements security measures to protect your data globally.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience on our Shopify store. Cookies help us understand how you interact with the Website, remember your preferences, and provide you with relevant content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our Website.

7. Security of Your Information

We, together with Shopify, take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure payment gateways, encryption, and regular security reviews. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct or update any inaccurate information.
  • Deletion: You may request the deletion of your personal information, subject to legal retention obligations.
  • Opt-out: You can opt-out of marketing communications by clicking the "unsubscribe" link in our emails or by contacting us.

To exercise any of these rights, or if you have questions about your data, please contact us at somn.company@gmail.com.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, such as processing your orders and complying with legal obligations. Once the information is no longer needed, it will be securely deleted or anonymized.

10. Children's Privacy

Somn does not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected data from a minor without parental consent, we will take steps to delete the information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the date of the latest revision will be updated at the top of the policy. Your continued use of the Website after changes are made constitutes your acceptance of the revised policy.